sales@solarsupply.co.za

010 447 7448

Solar Supply – Terms & Conditions

1. General

  • These Terms & Conditions (“T&Cs”) constitute the full agreement between the parties. No amendment, alteration, or addition shall be binding unless reduced to writing and signed by both parties and a duly authorized representative of Solar Supply.
  • These T&Cs are subject to change without prior notice, and any order placed shall be subject to the terms and conditions in force at the time the order was placed.
  • These T&Cs are final and binding and are not subject to any suspensive or dissolutive conditions.
  • Any conflicting conditions stipulated by the client are expressly excluded unless agreed to in writing by Solar Supply.

2. Description of Goods & Services

  • Solar Supply acts as an intermediary in the supply and installation of electrical equipment and systems.
  • Solar Supply assumes no responsibility for any loss, damage, injury, downtime, or claims arising directly or indirectly from equipment malfunction, supplier defects, grid instability, load fluctuations, misuse, acts of nature, internet outages, or circumstances beyond our reasonable control.
  • Refunds, replacements, repairs, and faulty equipment claims are subject to supplier/manufacturer inspection and approval in accordance with their warranty terms and conditions.
  • System designs, load calculations, backup estimations, and equipment recommendations are based entirely on the information supplied by the client.
  • Solar Supply will not be held responsible for under sizing, overloading, reduced performance, or equipment damage resulting from inaccurate, incomplete, or changed information supplied after quotation or installation.
  • Any additional costs arising from such circumstances shall be for the client’s account.

3. Payment Terms

  • Payment must reflect in Solar Supply’s account before any goods are released, unless otherwise agreed in writing.
  • For cash installation projects, an 80% deposit is required to confirm the booking.
  • The remaining balance is payable on the first day of installation (PV and/or AC works), unless otherwise agreed in writing.
  • A Certificate of Compliance (COC), technical handover, monitoring setup, and warranty documentation will only be completed once final payment has been received.
  • Solar Supply reserves the right to charge interest at 1.5% per month, or the maximum rate allowed by law, on overdue accounts.

4. Ownership of Goods

  • All goods remain the property of Solar Supply until paid for in full.

5. Delivery, Lead Times & Site Access

  • Equipment purchases (excluding installations) may take approximately 2–7 working days from cleared payment for delivery or collection.
  • Processing times are estimates only and Solar Supply shall not be held liable for delays caused by suppliers, importers, manufacturers, courier services, force majeure events, or circumstances beyond our control.
  • The client is responsible for ensuring safe, reasonable, and uninterrupted access to the site for delivery, installation, inspection, maintenance, repairs, or upliftment of equipment.
  • Additional labour, transport, accommodation, scheduling delays, or related costs caused by restricted or denied access may be charged accordingly.
  • Any delivery note or signed waybill shall constitute proof of delivery.
  • Goods must be inspected upon delivery, and any visible defects or discrepancies must be noted immediately on the delivery note or waybill.

6. Cancellations, Returns & Refunds

  • If an order has been confirmed, invoiced, and paid for, and is thereafter cancelled or returned, a 35% handling and restocking fee shall apply and be deducted from any refund.
  • Refunds, where applicable, may take up to 15 working days to process.
  • No refunds shall be provided on specially ordered, imported, manufactured, or custom-built goods.
  • Any return, refund, replacement, warranty claim, dispute, finance reversal, or upliftment remains subject to supplier/manufacturer inspection and approval.
  • Solar Supply will not accept any returned goods without prior written authorization and an official return reference number.
  • Returned products must be complete, undamaged, and returned with all original packaging, manuals, accessories, and proof of purchase.
  • Solar Supply reserves the right to refuse returns or impose additional charges where products are incomplete, altered, damaged, or improperly packaged.

7. Equipment Assessments, Returns & Upliftment’s

  • Any equipment subject to return, refund, warranty claim, dispute, or upliftment must be made available for physical inspection.
  • Solar Supply reserves the right to remove equipment for testing and assessment by the supplier/manufacturer where required.
  • Remote monitoring reflects operational data only and does not verify the physical condition of the equipment.
  • Supplier/manufacturer approval is required before any refund, replacement, settlement, or warranty claim can be finalized.
  • Solar Supply will not be held liable for damage, tampering, theft, environmental exposure, misuse, unauthorized modifications, missing components, or seal damage once equipment is no longer under Solar Supply’s direct control, unless proven otherwise.
  • Any finance-related upliftment of a solar installation shall carry a R50,000 ex VAT upliftment fee payable directly to Solar Supply excluding transport / fuel expenses.
  • Equipment upliftment, refunds, and settlements may be subject to supplier inspection timelines and banking institution requirements.

8. Installation Scope

  • Installation pricing includes connection to the DB board and supply/installation of up to 5 meters of cabling unless otherwise specified.
  • Any additional cabling, trenching, switchgear, DB board modifications, structural work, or electrical work not included in the original quotation will be charged separately.
  • Any additional work requested on site that falls outside the quoted scope will be invoiced accordingly and payment made directly to Solar Supply

9. Warranty

  • Solar Supply does not provide any product warranty beyond those offered by the original manufacturer or supplier.
  • All warranties remain subject to the original manufacturers and supplier’s warranty terms and conditions.
  • Warranties shall immediately become null and void if:
    • The product is used contrary to manufacturer instructions or specifications.
    • The product has been physically damaged, tampered with, altered, neglected, misused, improperly maintained, or repaired/installed by unauthorized persons;
    • Proof of purchase cannot be provided.

10. Repairs

  • Manufacturer defects and warranty repairs shall be handled directly by the manufacturer or supplier.
  • Solar Supply may assist in lodging warranty claims or placing clients in contact with the manufacturer.
  • Solar Supply shall not be liable for delays, costs, or losses arising from manufacturer repair processes.
  • Any transport, shipping, or call-out costs relating to warranty claims shall be for the client’s account unless otherwise covered by the manufacturer.
  • Any transport & labour required for de-installation of a battery or inverter or solar panel for supplier warranty inspection will be invoiced and the cost payable by the client.

11. Credit Card Acquiring & Security

  • Credit card transactions are processed securely via approved payment gateways including Payfast and Yoco.
  • All transactions are SSL encrypted and Solar Supply does not store or have access to client credit card details.
  • Cash deposits are subject to a 2% handling fee.

12. Pricing

  • Prices, specifications, exchange rates, and availability are subject to change without notice.
  • Solar Supply reserves the right to adjust pricing prior to delivery should supplier pricing, exchange rates, taxes, duties, or import costs increase.
  • It is the client’s responsibility to confirm pricing before payment is made.

13. Limitation of Liability

  • To the maximum extent permitted by law, Solar Supply shall not be liable for:
    • Consequential or indirect loss or damage.
    • Loss of income, profits, production, or business interruption.
    • Delays caused by suppliers, manufacturers, couriers, municipalities, Eskom, or internet service providers.
    • Any loss or damage arising from or connected to the supply, installation, or use of goods supplied.

14. Dispute Resolution

  • The parties agree to first attempt to resolve any dispute amicably and in good faith before instituting legal proceedings.
  • These T&Cs shall be governed by the laws of the Republic of South Africa.

15. Privacy & POPIA

  • Solar Supply will take all reasonable steps to protect client personal information in accordance with the Protection of Personal Information Act (“POPIA”) and applicable South African legislation.

16. Acceptance

  • By accepting a quotation, paying a deposit, placing an order, or allowing installation to proceed, the client confirms acceptance of these Terms & Conditions.

17. Contact Details

Solar Supply
Tel: +27 010 447 7448
Email: sales@solarsupply.co.za